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Electronic Gift Card FAQ

E-GIFT CARD LIMITATIONS
  • Gift cards are sold as unique digital codes. MONAT Gear does not create or ship physical gift cards.
  • Redeemable ONLY on the monatgear.com USA website
  • MONAT Gear currently only accepts US Dollars as a form of payment, and therefore the Electronic Gift Cards are issued and redeemable in the USA currency only.
  • At checkout, the Electronic Gift Card value will be subtracted from the order total. This includes tax and shipping.
  • Gift cards never expire.

Q: WHERE CAN I PURCHASE A MONAT GEAR ELECTRONIC GIFT CARD?

A: MONAT Gear Electronic Gift Cards are available for purchase on monatgear.com

Q: WHO CAN PURCHASE A MONAT GEAR ELECTRONIC GIFT CARD?

A: Any individual that visits monatgear.com can purchase a MONAT Gear Electronic Gift Card.

Q: WHAT IS THE MIN AND MAX AMOUNT THAT CAN BE ADDED TO A MONAT GEAR ELECTRONIC GIFT CARD.

A: MONAT Gear Electronic Gift Cards are only available for purchase in the following amounts of $25, $50, $75, $100, $150, $200

Q: CAN I USE A CREDIT CARD TO PURCHASE A MONAT GEAR ELECTRONIC GIFT CARD

A: Yes, a customer can pay with Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal and debit cards with the Visa or Mastercard logo.

Q: WHERE CAN I REDEEM A MONAT GEAR ELECTRONIC GIFT CARD?

A: MONAT Gear Electronic Gift Cards are redeemable for merchandise online only at monatgear.com; during checkout, there is a Gift Card field where you can enter the electronic gift card number.

Q: HOW CAN I CHECK MY MONAT GEAR ELECTRONIC GIFT CARD BALANCE?

A: You can check your monatgear.com electronic gift card balance here: https://monatgear.com/pages/check-gift-card-balance

Q: ARE THERE ANY EXCEPTIONS FOR REDEEMING MONAT GEAR ELECTRONIC CARDS?

A: MONAT Gear Electronic Gift Cards cannot be used to purchase another MONAT Gear Electronic Gift Card.

Q: DO SALE PRICING, AND DISCOUNTS APPLY TO purchase MONAT GEAR ELECTRONIC GIFT CARDS?

A: No. Sales pricing and discount codes cannot be applied to purchasing a gift card. However, these discounts will apply to orders made using a MONAT Gear electronic gift card.

Q: CAN I COMBINE OR CONSOLIDATE MULTIPLE MONAT GEAR ELECTRONIC GIFT CARDS?

A: You may not consolidate or combine multiple MONAT Gear Electronic Gift Cards into one.

Q: HOW MANY MONAT GEAR ELECTRONIC GIFT CARDS CAN BE USED IN A SINGLE TRANSACTION?

A: Up to 5 MONAT Gear Electronic Cards can be used in a single transaction.

Q: CAN I RETURN MY MONAT GEAR ELECTRONIC GIFT CARD?

A: No, MONAT Gear Electronic Gift Cards are non-refundable.

Q: DOES MY MONAT GEAR ELECTRONIC GIFT CARD EXPIRE?

A: No, MONAT Electronic Gear Gift Cards do not expire.

Q: DOES MY MONAT GEAR ELECTRONIC GIFT CARD HAVE ANY FEES?

A: No, The Electronic Gear Gift Card has no fees.

Q: WILL I BE CHARGED TAX OR SHIPPING FEES WHEN PURCHASING AN ELECTRONIC GIFT CARD FROM MONATGEAR.COM?

A: Purchasing a gift card is not subject to tax or shipping. However, MONAT Gear tax rules apply to any order made with a gift card.

Q: DO SALE PRICING AND DISCOUNTS APPLY TO PURCHASING GIFT CARDS?

A: No. Sales pricing and discount codes cannot be applied to purchasing a gift card. However, these discounts will apply to orders made using a MONAT Gear Electronic Gift Card.

Q: CAN MONAT GEAR ELECTRONIC GIFT CARDS BE REDEEMED FOR CASH?

A: No, Monat Gear Electronic Gift Cards are not redeemable for cash, except where required by law.

Q: DOES THE GIFT CARD HAVE TO BE LINKED TO MY MONAT GEAR ACCOUNT?

A: No, the MONAT Gear Electronic Gift Card does not require a MONAT Gear account.

Q: CAN I RELOAD MY MONAT GEAR ELECTRONIC GIFT CARD?

A: No, Monat Gear Electronic Gift Cards are not reloadable.

Q: CAN I RETURN MY MONAT GEAR PRODUCT THAT I PURCHASED WITH A MONAT GEAR ELECTRONIC GIFT CARD?

A: Your MONAT Gear product can be returned in accordance with the MONAT Gear Returns Policy. Credits will be issued to the gift card from the original purchase. The refund is usually issued within 10 business days upon receipt and inspection of the returned product. During peak season it may take up to 15 business days for a refund to be issued. If a credit card was also used to complete the purchase being returned, those funds will return to the original form of payment.

Q: WHAT IF I PURCHASED MERCHANDISE WITH A GIFT CARD. HOW WILL SUCH ORDER BE REFUNDED?

A: Your MONAT Gear product can be returned in accordance with the MONAT Gear Returns Policy. Credits will be issued to the gift card from the original purchase. If a credit card was also used to complete the purchase being returned, those funds will return to the original form of payment.

Q: CAN I COMBINE THE REFUNDED AMOUNT TO ONE GIFT CARD IF I USED MULTIPLE MONAT GEAR ELECTRONIC GIFT CARDS ON AN ORDER?

A: Currently, we do not offer to combine or generate new cards to consolidate gift card amounts. Suppose a customer uses multiple gift cards and requires a refund of the entire order. In that case, Shopify will distribute those funds precisely as it was taken out of each gift card and cannot exceed the original amount taken out.

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