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How do I contact Customer Service?
Email your questions or comments to SUPPORT@MONATGEAR.COM. We will do our best to serve you within 48 Hours.
What are your business hours?
We are available to help you with your order Monday through Friday from 8am to 5pm EST.
Can I change my MONAT Gear order after its been placed?
Changes cannot be made to your order once it is submitted, if you need to cancel your order please contact Support@MonatGear.com
My order status is "UNFULFILLED", what does that mean? When will I be able to see some updates?
An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
My order status says "FULFILLED", does that mean that it has shipped?
A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
My order status says "PARTIAL" what does that mean?
A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.