SHIPPING & RETURNS
USA Shipping and Returns
A: Sorry, we don’t ship to P.O. Boxes.
A: There is a limit of one “ship to” address per order.
A: Shipments are delivered Monday through Saturday ONLY and is dependent upon product availability and order process time on customized items. Please be certain to give a physical ship to address (no P.O. boxes).
A: Standard shipping can take between 7 to 10 business days from product availability.
A:
• International Economy – Up to 21 business days from product availability (depending on country).
• International Express – Typically take from 7 to 10 business days from product availability (depending on country).
NOTE: The recipient of shipments outside of North America will be responsible for paying duties and taxes (including VAT) upon receipt. Customs policies vary among countries, please contact your local customs office for additional information. All orders are charged in US Dollars, customer is responsible for exchange rate.
Customs charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.
*Transit times do not include order processing times*
A: All stock items, with current product availability, will fulfill within 1-3 business days.
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
A: Monat Gear does not accept exchanges. If you are in need of a replacement, alternate size or item please purchase the new item and complete a return through the online portal below.
A: Monat Gear accepts returns of all merchandise (excluding accessories and Business Cards) purchased on the official monatgear.com website. Returns must be postmarked and mailed within 30 days of the original order delivery date and be unworn with tags attached. Final sale items are not returnable. Returns will be processed in 7-10 business day from receipt of returned items.
Approved returns will be refunded to the original form of payment.
If a purchase is made via multiple forms of payment, you may only be refunded for the maximum amount charged to each account/card.
A: If you are returning an order from Alaska, PR or Hawaii please use the carrier of your preference and send it to:
ATTN: Monat Gear
10000 NW 15th Terr
Doral, FL 33172
United States
If you are returning from any other state from U.S. please click HERE to initiate a return.
A: An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
A: A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
A: A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.
International Shipping & Returns
• All international orders have 2 shipping options available.
-Economy shipping can take up to 21 days.
-Express shipping can take up to 10 days.
• The customer is responsible for payment of all taxes and duties (including VAT) imposed by your country of residence upon receipt of package.
• All orders are charged in US Dollars, customer is responsible for exchange rate.
• All orders are processed within 1-2 business days.
Canada Shipping & Returns/Expédition et retours pour le Canada
A: Sorry, we don’t ship to P.O. Boxes.
A: There is a limit of one “ship to” address per order.
A: Shipments are delivered Monday through Saturday ONLY and is dependent upon product availability and order process time on customized items. Please be certain to give a physical ship to address (no P.O. boxes).
A: Customers will receive an email from monatgear.com which will include a tracking number. Click on the tracking # which will link to: https://fcbtracking.fedex.com/ Then copy and paste the tracking # stated in the shipment confirmation email to track the order.
A: No. To ensure a seamless experience for Canadian Customers, all Delivery Duties Paid (DDP) and taxes are prepaid by MONAT Gear.
A: International shipping rates are determined by several factors including, the number of items you are purchasing, the weight of the items and the destination location. All international shipping rates vary based on these factors.
A: Canada Economy Shipping – Typically take 10 business days from date shipped, excluding holidays. International Express – Typically take from 7 to 10 business days from date shipped. *Transit times do not include order processing times*
A: All stock items, with current product availability, will fulfill within 1-3 business days.
A: An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
A: A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
A: A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
A: MONAT Gear accepts returns of all merchandise (excluding accessories and Business Cards) purchased on the official monatgear.com website. Returns must be postmarked and mailed within 30 days of the original order delivery date and be unworn with tags attached. Final sale items are not returnable. Returns will be processed within 7-10 business day from receipt of returned items.
If you are returning an order from Canada, please use the carrier of your preference and send it to:
MONAT Canada
135 Sparks Ave.
North York, Ontario
M2H 2S5
If you have any questions on returning a MONAT GEAR order from Canada please email support@monatgear.com or for French, supportFR@monatgear.com.
A: MONAT Gear does not accept exchanges. If you need a replacement, alternate size or item please purchase the new item and complete a return request by email at support@monatgear.com or for French, supportFR@monatgear.com.
Approved returns will be refunded to the original form of payment. If a purchase is made via multiple forms of payment, you may only be refunded for the maximum amount charged to each account/card.