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Q: Can I ship my order to my P.O. Box?
A: Sorry, we don’t ship to P.O. Boxes.
Q: Can I ship to more than one location on one order?
A: There is a limit of one “ship to” address per order.
Q: Why didn’t I receive my order this weekend?
A: Shipments are delivered Monday through Saturday ONLY and is dependent upon product availability and order process time on customized items. Please be certain to give a physical ship to address (no P.O. boxes).
Q: Shipping transit times for domestic orders
A: Standard shipping can take between 7 to 10 business days from product availability.
Q: Shipping transit times for international orders
A: • International Economy – Up to 21 business days from product availability (depending on country).
• International Express – Typically take from 7 to 10 business days from product availability (depending on country).
The recipient of shipments outside of North America will be responsible for paying duties and taxes (including VAT) upon receipt. Customs policies vary among countries, please contact your local customs office for additional information. All orders are charged in US Dollars, customer is responsible for exchange rate.
Customs charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.
*Transit times do not include order processing times*
Q: How long will it take to produce my order before it ships?
A: All stock items, with current product availability, will fulfill within 1-3 business days.
Q: What if an item is out of stock?
A: If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
Q: What is the policy on exchanges?
A: Monat Gear does not accept exchanges. If you are in need of a replacement, alternate size or item please purchase the new item and complete a return through the online portal below.
Q: What is the policy on returns?
A: Monat Gear accepts returns of all merchandise (excluding accessories and Business Cards) purchased on the official monatgear.com website. Returns must be postmarked and mailed within 30 days of the original order delivery date and be unworn with tags attached. Final sale items are not returnable. Returns will be processed in 7-10 business day from receipt of returned items.
Q: What is the policy on refunds?
Approved returns will be refunded to the original form of payment.
If a purchase is made via multiple forms of payment, you may only be refunded for the maximum amount charged to each account/card.
Q: How to return an item?
A: If you are returning an order from Alaska, PR or Hawaii please use the carrier of your preference and send it to:
10800 NW 97th St Suite 103
If you are returning from any other state from U.S. please click HERE to initiate a return.
Q: My order status is "UNFULFILLED", what does that mean? When will I be able to see some updates?
A: An "UNFULFILLED" status means your order has not been picked, packed, or shipped. You will be notified via email with tracking information once a label has been created in our system.
Q: My order status says "FULFILLED", does that mean that it has shipped?
A: A "FULFILLED" status means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
Q: My order status says "PARTIAL" what does that mean?
A: A "PARTIAL" status means that part of your order has shipped out and is still waiting on the other items to ship.